Call Center

• Record the call
• Create a Part Sales Order
• Create a Service Order
• Create a credit memo
• Create an RMA

       All from One Integrated System.

Repair Depot (RMA Process)

• Receiving clerk can receive defective part/product from customer (in integrated or non-integrated warehouse – NO NEED TO MIX CUSTOMER AND COMPANY ASSETS).
• Task is routed to the repair department electronically - technicians can select next task by priority (turn around time)  or  supervisor can schedule and assign – SUPPORTS BOTH CENTRALIZED AND DECENTRALIZED SCHEDULING
• Resource management
• Utilize standard work orders and/or manufacturing orders
• Utilize multiple templates or item process records
• Manage loaners, advance replacement, and refurbishment stock
• Record failure information for analysis
• Costs broken down by labor, stocked parts, non-stocked parts, services, and expenses
• Integration with quotation module and supports quote revisions
• Unlimited work order structure (parent/child) for complex operations

Field Service

• Resource management
• Deliver parts and labor on-site and on-time
• Manage multiple warehouses and labor resources
• Integrated with quotation module and order entry
• All costs associated with repair accurately tracked and documented for future use
  
  

Sophisticated Capabilities for Managing even Complex Projects

• Project management/manufacturing for installation, services, parts required for large projects
• Parent/child relationships all managed
  
  

Streamlined and Automated Third Party Claim Support

• Third party claim submissions via web
• Electronic approval
• Credit memo creation
• Disposition notification to third part

For more information see the Software Page or contact us.
We're happy to help.