Welcome, RMB Solutions specializes in providing software and consulting services to support service operations. We define service operations as any business process initiated by the sale of a product.
This can include the following:
- Field service
- Warranty and service contract management
- Return authorization
- Repair depot
- Dealer claim management
- Vendor claim management
- Incident/issue management
As a Complementary Partner for Infor, we are able to make our Service Management software available to the Infor iSeries customers.
Service Management provides a consolidated and integrated service solution which can provide returns such as improved installation throughput by 50%, engineer utilization improvement by 10%, travel time reduction of 15% and overtime reduction by 10%. Invoicing and payment cycles are shortened by 50%, service revenue improvement by 5% and average repair turnaround improvement by 10%. |
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 Hi, I am Tom Aery, you might remember me from my 20 year association with MAPICS. I was the Product Manager when MAPICS left IBM and was Vice President of Worldwide Support for both MAPICS and Infor until my retirement in 2006.
Retirement was terrific but the opportunity to join the XA Service Management Team was compelling:
- High level of customer satisfaction with the product and the company
- Extremely robust and intuitive product with strong XA intergration
- I sponsored the initial product development at MAPICS Inc and I am very proud of how it has evolved
- Most importantly, I will again be working with XA customers with the passion and commitment to help them maximize value from their investment.
It is GREAT to be back!
Tom
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